How to Get Justice

PTBI is a documentation platform, not a legal authority. Use this practical decision tree to identify legitimate external channels to resolve your grievance.

calendar_todayLast updated: August 22, 2026

Contents

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Please review this document carefully.

This document is provided for information about platform policies and should not be treated as legal advice. Reports on PTBI are user-submitted allegations unless independently verified.

1. The Decision Tree

Was there an immediate physical danger? → See Emergency
↓
Is this a demand for a bribe by a public servant? → See Anti-Corruption
↓
Did a private company deny a service or defect on a product? → See Consumer Grievance
↓
Are you being denied government records/information? → See RTI
↓
Did someone steal money from your bank account digitally? → See Cyber Fraud

2. Emergency / Immediate Danger

If you or someone else is in immediate physical danger, do not wait for an online report to be moderated.

  • General Emergency: Dial 112 (National Emergency Number)
  • Police: Dial 100
  • Ambulance: Dial 108

Note: PTBI is not monitored 24/7 by emergency responders.

3. Bribery & Corruption

If a public servant is demanding a bribe, you can file a formal complaint with anti-corruption authorities.

  • Central Government Employees: Central Bureau of Investigation (CBI) or Central Vigilance Commission (CVC) via cvc.gov.in
  • State Government Employees: State Anti-Corruption Bureau (ACB) or State Vigilance Department.
  • Evidence needed: Audio/video recordings, WhatsApp chats, exact dates, times, and names.

4. Consumer Disputes

For unfair trade practices, defective goods, or deficient services by private companies.

  • National Consumer Helpline (NCH): Call 1915 or visit consumerhelpline.gov.in
  • Consumer Courts: District, State, or National Consumer Disputes Redressal Commissions via E-Daakhil.
  • Evidence needed: Receipts, invoices, warranty cards, email correspondence.

5. Information Access (RTI)

If a government department is refusing to provide transparency on funds, processes, or decisions.

  • Right to Information (RTI) Act: File an online RTI request for central government departments at rtionline.gov.in
  • Process: Submit your query with the ₹10 fee. If denied, file a First Appeal.

6. Cyber & Financial Fraud

If you have been scammed via UPI, OTP, phishing, or social media fraud.

  • Cyber Crime Helpline: Call 1930 immediately.
  • National Cyber Crime Reporting Portal: Register a complaint at cybercrime.gov.in
  • Speed is critical: The faster you call 1930, the higher the chance your funds can be frozen before the scammer withdraws them.